You may cancel any time up to 48 hours prior to your reservation to receive a refund of your order minus a 10% service charge. We cannot refund orders within less than 48 hours of your reservation. You may reschedule a reservation with no service charge based on availability if you contact us 48 hours or more prior to the original reservation. We cannot refund your reservation if you do not show up (no-show).
If one or more activity that is part of a reservation is canceled for some reason or if for some reason we cannot confirm any part of a reservation you will be contacted and have the opportunity to rebook, reschedule or receive a 100% refund. You grant Lost on Millars Creek permission to contact you using the contact information that you provide, through such means as, but not limited to, via newsletter, via e mail, via SMS Text, via telephone (including mobile), or other message delivery services.
To cancel with us, contact us via one of the options listed on your e mail receipt or see our contact page and provide us with:
The full name you used to make the order
The email address you used to make the order
The voucher ID or order ID number.
Telephone Number
Activity Name
Activity Date
The reason you wish to cancel. (Optional. It helps us improve.)
Exceptions
Some events and activities may have exceptions to this cancellation policy. If so, it will be noted on the activity page and on your voucher. Note some activities run rain or shine. Exceptions also apply to the following notices below.
Large Group Cancellation Policy
Unless otherwise noted, large groups of 20 people or more fall under the large group cancellation policy. There will be a 50% cancellation fee for large groups. All large group cancellations must be made 30 days or more prior to the event.
No cancellation possible for large groups within more than 30 days of the event.
